Can I order online?
For the time being, our products are only available from selected retailers. To find the retailer that carries our products closest to you, click here.
Where can I find one of your products?
If you’re looking for one of our products, please visit one of the retailers that carries our products. To find the store closest to you, click here.
Do you have a physical storefront?
We’re present in many “brick-and-mortar” stores all over France. To find the store closest to you, click here.
I need to order a large quantity of a product. What should I do?
New inventory is delivered to our network of retailers every week. If you’re a professional, please get in touch with us by clicking here. If you’re a customer with a specific need, please contact us by clicking here and tell us more about your project.
Can I order by phone?
Unfortunately, we don’t take orders over the phone. To purchase our products, please visit one of the stores that carries our line of products. To find the store closest to you, click here.
Privacy and GDPR
Is my personal data safe?
We are committed to protecting your personal data in accordance with the Data Protection Act No. 78-17 of January 6, 1978 and the GDPR Act of June 20, 2018. Click here to read our full legal notice.
Is my personal data shared with third parties?
FDG Group is the sole recipient of the data collected. FDG Group only discloses your personal data to a third party when: – you have given us your prior consent to share this information with a clearly identified third party; – FDG Group is required to share this information with its service providers, including its technical service providers, for the purpose of providing the service you have requested; – when FDG Group or the aforementioned third parties receive a request from a legal authority or any administrative authority authorized by law requesting disclosure in accordance with applicable laws and regulations. Click here to read our full legal notice.
FDG Group is committed to ensuring the confidentiality of any information provided online by Internet users. Such data is subject to the terms of the Data Protection Act No. 78-17 of January 6, 1978 and the GDPR Act of June 20, 2018. To this end, FDG Group guarantees that the data processing conducted via the STYLE COUTURE website is used exclusively for the purposes stipulated in the legal notice and undertakes not to use your personal data for commercial prospection purposes without first securing your consent.Click here to read our full legal notice.
I can't use one of your products. Who should I contact?
For any questions regarding the use of our products, we encourage you to get in touch with us here.
I’m unhappy with my purchase. What should I do?
Your satisfaction is our top priority! If you’re not happy with one of our products, please let us know why by clicking here so we can better understand your expectations and find out how best to meet them.
I’d like to suggest a product idea.
Our aim is to create products that meet your needs. If you need or are dreaming of a product that we don’t currently offer, please share your ideas with us here! We’re always interested in hearing your ideas, and we’ll be happy to look into them!
Do you have a product catalog?
We don’t have a catalog of our products at this time. You can browse our website and visit your local retailer to see what we offer. To find the store closest to you, click here. If you’re a professional, please get in touch with us here to find out more about our products and services.
How do I contact customer service?
How many types of thread do you offer?
We offer more than 100 types of thread!
Do you offer a warranty for your tools?
Quality is a priority for us, and we take it very seriously. Our demanding product development process includes several test phases. Our high standards mean that most of our scissors have a 2-year quality guarantee. These scissors are guaranteed starting from the date of purchase when used under normal conditions. If you have an issue, please return the defective product with its original packaging and the dated receipt.
What can I make with your pre-cut fabric?
The large size of our 75 cm X 75 cm pre-cut fabric means you can turn it into almost anything! With just 1 or 2 pieces of fabric, you can make pillow covers, a woman’s or girl’s skirt, an adult-sized apron, a drawstring bag, a beach bag, a tote bag… The possibilities are endless! Check out our tutorials to get inspired!
Where can I find copy of a user guide that I lost?
I’m disappointed you’ve discontinued a product.
Your satisfaction is our top priority! If you can’t find one of your usual products, please get in touch with us here to let us know what you’re looking for. We’ll do our best to suggest an equivalent.
Where are your products made?
At Style Couture, quality is in our DNA. To ensure that our products meet our high standards, more than 60% of our products are manufactured on the European continent. In keeping with our commitment to quality, we also offer textile products manufactured in accordance with OEKO-TEX standards.
Style Couture community
I’d like to participate in a contest. What should I do?
To participate in our “Make of the Moment” contest, send us a picture of your make by filling in the form here.
What’s the Style Couture community?
I’d like to get sewing tips and advice. What should I do?
For all the Style Couture tips and tricks, check out the Tips & Tutorials page.
I’d like to partner with Style Couture. Who should I contact?
Are you a blogger, YouTuber, influencer, or other professional? Want to partner with Style Couture? We’d be delighted to discuss a collaboration with you. Please get in touch with us with this form.